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iPhone 2 iWoes… and Google Lively Early Review July 11, 2008

Posted by Glenn Irvine in Blog, Commentary.
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Well the iPhone launch business day is almost done here in Australia, and there are some very tired Telco franchise employees out there.

I’m disappointed that the 16GB version of the phone ran out of stock at most stores very quickly, so I am on a waitlist. (I’m told next week some time). Some of the early risers waited in the stores for up to 4 hours (I didn’t have that long a wait), however my first post to the Lotus Position via 3G on an iPhone will have to wait until next week. I’ll have to stay with WiFi on my V1.0 iPhone until then.

When you have an hour to kill in a store like this, you can’t help but marvel at the inefficiencies in their systems and processes. The average customer sat through an easy 30 to 45 minutes from the start of the transaction. Granted there was some system problems due to the volumes (poor planning), but I just felt that a more efficent order system and process could have easily shaved 20 minutes off that time. I don’t even want to start to calculate the lost-opportunity cost on a day like today when you are looking at 50% waste…

Oh well… Still in a 2G world for a little while yet.

Had a look at the Google Lively app last night, and my initial impressions weren’t that great. It doesn’t present as a contiguous World like Second Life, just a grouping of various rooms that you can design and pop around between.

The UI looks certain to suit Teens and Late adolescents though. It really just looks like Jazzed up instant messaging really.

Can’t see myself spending much more time there. They have a long way to go.

Regards,

Glenn Irvine
glenn.irvine@thelotusposition.net

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